Returns will only be accepted in their original packaging. Material that was palletized must be returned in their original pallets. Special or custom order products, including wood and stone, cannot be returned. These orders are non-cancel-able. Stock items can be returned with prior written authorization within thirty (10) days of receipt. All approved returns are subject to a 30% restocking fee, plus freight to and from the shipping location. We cannot accept returns on tile or stone that is in any way damaged or not in resalable condition. Stock items must be returned in the minimum quantity sold. All care products, sealers and waxes are non-returnable. Special or custom order products cannot be returned. These orders are non-cancel able. Non-stock orders purchased by Historic Decorative Materials on the customer&rs quo;s behalf from independent suppliers cannot be returned and orders cannot be cancelled.