FREQUENTLY ASKED QUESTIONS

We’ve gathered the most FAQ'S for your convenience. If you still wish to contact us, send an e-mail at 

contact@pittetarch.com

Do you do custom work or do you only offer antique architectural elements?

We do accommodate custom designs and fabrication. We can help you design a custom limestone mantel or fountain, amongst other items, from one of our existing designs or from your own photographs and artwork. We work closely with a “Living Heritage” group of carvers in the South of France to bring your custom designs to life. We can recreate the antique texture and patina of the period pieces we have in the store or we can have the stone left very clean-edged and honed for any of your contemporary design needs.

Are you open to the public or do I need a trade professional to shop in your store?

We are open to the public as well as to the trade. While the experience and talent of a good designer, builder, or architect will always help with a difficult project, we also deal directly with homeowners looking to use any of our merchandise in their projects.

What are your store hours and are you open on weekends?

We are open Monday-Friday 9 a.m. – 5 p.m. We can also meet you on a weekend if we know what time you are available. We can discuss with you an appointment time and be available on a Saturday or Sunday for those that are simply too busy to get to the store during the week.

What is the lead time on orders from overseas?

We can expect a 9-day minimum lead time on custom orders and items for that we do not have the quantity in stock to fill an order. All pricing listed includes all shipping costs and foreign and domestic from Europe to Dallas. The shipping from our store to your job site will be the only concern for you after the purchase.

Where does your merchandise come from?

We are direct importers from Europe and our entire inventory comes sourced throughout the Mediterranean coastline. We have merchandise from France, Spain, Italy, Greece, and many other desirable locations around Europe.

Do you install the fountains, mantels, and doors from your store in my home?

While we don't directly offer installation services, we maintain a network of skilled professionals in architecture, design, and installation. They're recommended based on their expertise, location and experience, ensuring our unique pieces are displayed at their best. Contact us, and we'll gladly provide tailored recommendations for your specific requirements, location and item.

Can I put an item on hold, and if so, for how long?

Yes, you can request to put an item on hold. We offer a 7-day hold period, after which we will contact you to confirm your final decision on purchasing the item. Given the high demand for our unique pieces and to provide a fair chance to all interested designers and clients, we implement this hold period.

This time frame ensures that anyone else who is interested in the same item have an opportunity to purchase it as well.

After an item has been purchased, how long can you hold it for until I need it?

Following a purchase, we allow a 30-day hold period. Once this period concludes, our team will reach out to discuss further arrangements. If you anticipate requiring a longer hold period beyond the initial 30 days, please let us know, and we can explore extended options to accommodate your needs.

As we frequently receive new inventory and strive to showcase the latest arrivals in our showroom, timely arrangements help us manage space efficiently. Your cooperation in scheduling pickups or discussing extended holds is greatly appreciated.

For any queries regarding hold periods or specific requirements, feel free to contact us.

Do you buy previously used and owned mantels, fountains, or antique architectural elements?

Yes, we do consider purchasing these items, though our decision depends on various factors such as wear, quality, and style. Our team thoroughly evaluates each item to determine its suitability for purchase.

If you're interested in selling an item, please email your inquiry to us at contact@pittetarch.com. Kindly include clear pictures of the item, any important details we should know, and your selling price. Our team will review the information and get in touch with you promptly.